faq

Channel drains         

Are the drains stainless steel?
Yes they are 316 grade stainless steel                                         

What are the sizes of the drains?                                        
Channel drains                                 800/1000/1200mm (l) x 69mm (w) x 21mm (d)                        
300 mm drains                                300mm (l) x 100mm (w) x 21mm (d)                                       
Channel drains wide mesh           800/900/1000/1200mm (l) x 100mm (w) x 22mm (d)                     
Point drains                                      110mm (l) x 110mm (w) x 21mm (d)                                          

What is the size of the outlet?                                        
Channel drains                                 Outlet size: 45mm
300 mm drains                                 Outlet size: 65mm
Channel drains wide mesh           Outlet size: 43/76mm
Point drains                                      Outlet size: 75/90mm

Can we get longer lengths like 1500mm or 1800mm?
No

Does the channel drain come with a flange?
No. A stainless steel dropper pipe is provided with every channel drain, which drops down into any flange (50mm and above).

How do you fit the drain onto the waste?
The drain does not attach to the tile flange. It drops down into the centre of the flange and sits in position.

Are the channel drains smaller than their stated lengths?
As the channel drains are hand-finished, there can be a few mm variance in the lengths of the channels.

Are the inset and channel available separately?
No

Can the drains be custom made?
No. Channel lengths can be cut down to size at the customers' discretion.

What size channel will fit into a trough drain traverse?
1m x 1m
or a 1m x 1.5m trough drain traverse - 800 mm channel
1m x 2m trough drain traverse - 800/1000/1200mm channel

Do you have a 900mm channel drain?
Yes we do have a wide mesh drain with a length of 900mm

Heated Towel Rails

Where does the power cord of the PSPC exit from?            
Lower right leg                         

Does the designer PSS come only right-hand wired?         
Yes

What are HTR-TSS and HTR-TSG?                                       
Old codes for the Designer "S" and "G" models

Do you get a transformer with the G rail?                                       
A concealed cable kit is supplied with the "G" rail. 

What is the IP rating for the designer range?
IP34

How long does it take for the Jersey heated towel rail to heat up?
The heat up time would depend on the temperature, voltage and if there is a wet towel on it. On average, it would take half an hour for the Jersey 6 bar to heat up but in winter it will take longer.

How long is the power cord?
The length of the power cord is 1meter for all towel rails except the single bars

Is the Jersey heated towel rail dual wired?
Most models are available dual wired. Please check at time of purchase.

Do the Platino and the Jersey have the same finish?
Yes they are both stainless steel and have a mirror finish

Are the grub screws for the Jersey range too big for the hole?
Please note that the grub screws are not to be used for the lower legs of the Jersey heated towel rail. Use flat head screws on the lower legs.

Do you have any white heated towel rails?
No we have only stainless steel heated towel rails

Do any of the heated towel rails have a depth less than 120mm?
Single bars (depth 110mm) and the Designer range (depth 115mm)

Where are the towel rails manufactured?
The towel rails are manufactured in our facility in China.

Are any of the heated towel rails 12V?
Single bars

Do we need packers for towel rails going onto tiles or into the wall?
No

How do you remove a sticker/label from the towel rail?
Use warm soapy water and a microfibre cloth

Is the concealed cable kit supplied with the towel rail?
Yes

Single bars

How many bars can a transformer hold?
This depends on the total wattage of the bars. The total wattage should not exceed 100W

How do you fix the single bars to the wall?
The single bars come with a fixing kit which include mushroom caps/flat head screws and grub screws. Follow the installation instructions supplied

If a customer wants to buy 6 x PSB60's how many fixing bar kits does he need?
He will need 1 fixing kit + 1 FB (Total wattage for 6 x PSB60's is 84W)

How far can the single bar be installed from water etc?
All our heated towel rails are IP34 rated and are suitable for Zone 2 installation i.e. 600mm away from any direct water source

Does each single bar have a cord coming out of it?
Yes

The customer wants to install 3 single bars in 3 separate bathrooms - how many kits does the customer need?
3 kits

How many single bar kits are required for 3 rails or 2 rails side by side?
3 rails: 1 single bar kit
2 rails side by side: 1 kit + 1 FB (as long as the distance between the 2 rails is not more than 100mm)

What should be the spacing between the rails?
Nominated spacing: 80mm or 160mm apart

Where is the transformer normally located?
In the ceiling

accessories

Are the accessories stainless steel?
The Tranquillity round and square accessories are stainless steel

Do you sell spare toilet brushes?
Yes

How many fixing points are there on the fixing block for your accessories?
2

Can the brackets of the glass corner shelf be purchased separately?
No - you will have to purchase the complete product. 

Can we cut down the towel holder (square)?
No

What is the thickness of the round glass shelves?
10mm

Can we have a left hand and right hand towel holder?
No

whisper bathroom heater

Where does the power cord exit from the whisper heater?
Top right hand corner of the heater

Does the heater turn on and off while ON?
Yes it does - as it is thermostatically controlled

mld heated mirrors

Where does the power outlet exit from the MLD mirrors?
Click on the product code - the specification sheets of the MLD mirrors show the power cord exit on the back of the mirror - MLD 600, MLD 900 and MLD 1200

How far off the wall are the MLD mirrors?
22mm

Can the MLD mirrors be recessed?
Yes they can

What is the length of the bulb in the MLD1200?
The length of the bulb is 52cms and the length of the panel is 43cms

What is the IP rating of the MLD mirrors?
IP44

Can the MLD mirrors be turned sideways?
No

How are the MLD mirrors hung on the wall?
With 2 metal brackets (follow installation instructions supplied)

mirror demisters

Can the mirror demisters be fitted on the wall?
Yes they can.

Can the mirror demisters be attached to mirror cabinets?                                                                                                                                                                                                                                                                                                               The mirror demisters can be attached to mirror cabinets but the installer must drill a hole through for wiring.

Is there a power cable with the mirror demister?                                                                                                                                                                                                                                                                                                                        The There is no power cable. The wiring should be installed by an electrician in accordance with the national wiring regulations. 

Where is the adhesive applied?                                                                                                                                                                                                                                                                                                            The mirror demisters can be Apply the adhesive to the centre of the mirror.

aluminium framed mirrors

Can the aluminium mirrors be hung portrait or landscape?
They can be hung either portrait or landscape

How are they fixed to the wall?
With a screw fixing set with fixing points on the 4 corners of the mirror.

How far is the mirror off the wall?
20mm